Who is my EC Scott Group sales representative?

Please contact our toll-free number (877) 812-4151 or email This email address is being protected from spambots. You need JavaScript enabled to view it. and we will connect you with your Regional Account Manager.


Am I able to purchase all the brands that EC Scott Group represents? If not, how do I gain brand approval and how long does it typically take to get approved?

Manufacturer approval is required before purchasing most fragrance and beauty brands. There are a handful of brands that do not require approval. Please contact your Regional Account Manager at (877) 812-4151 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to inquire about specific brands.

Approval turnaround time varies by brand. We are successful when YOU are successful—we will do everything we can to make this process as quick as possible.


I have a website, can I sell brands I buy from EC Scott Group online?

If you have a brick and mortar location, and a website, you are authorized to sell most brands you purchase from EC Scott Group on your website. There are some brands which you may NOT sell online including, but not limited to, Clarins and Philosophy.


I only have a website, can I still purchase product from EC Scott Group?

Most brands EC Scott Group represents require a brick and mortar location. There are a select few that do not require a brick and mortar location. For more information please contact your Regional Sales Manager at (877) 812-4151 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


Is there a minimum order requirement?

There are only minimum order requirements for the first time that you purchase a brand. Please contact your Regional Sales Manager for specific minimums by brand. For all subsequent orders there is not a minimum order requirement.


I forgot my password, how do I reset it?

Click on “SIGN IN” located on the upper right corner of the home page. This will bring you to the main log in page. Located under the "LOG IN" button there is a link for "FORGOT YOUR PASSWORD". Please enter the email address for your account and click on the "SUBMIT" button. A verification code will be sent to you. Once you receive the verification code, you will be able to choose a new password for your account.


I am a current EC Scott Group customer, but do not have a log in for the website. How do I get it set up?

For current customers without a website log in,

1. Click on the "SIGN IN" link located on the upper top right menu

2. Select the link for "DON’T HAVE AN ACCOUNT?" prompt.

3. Complete all the required information.

4. Click on "REGISTER" to submit your information.

5. An EC Scott Group representative will be notified that you would like to create a new account. You will receive a confirmation email once your account is setup. This typically takes 1 business day. If you have any questions or concerns, please contact the toll-free number (877) 812-4151 and/or email This email address is being protected from spambots. You need JavaScript enabled to view it..


I am NOT a current EC Scott Group customer, how do I get set up for a website log in?

You must be a current EC Scott Group account to order from our website. If you are not an approved customer, please call a Sales Representative at (877) 812-4151 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


What is the shipping time frame/when should I receive my order?

Orders are processed by our warehouse within 2-3 business days. The EC Scott Group warehouse is located on the East Coast; depending on your regional location, you will receive your order 1-5 business days following the shipment.


How do I track my order?

Currently, our website does not offer order tracking information. If you do not receive your order within 5-8 business days (depending on your regional location), please contact your EC Scott Group Regional Account Manager who can provide you with a status.


How do I know when an item will be restocked?

Unless specifically requested by an account, EC Scott Group has a no back order policy. If you order a product that is out-of-stock, your Regional Account Manager will reach out to you when product comes back into stock so you can place an additional order.


How do I order a tester?

In the checkout area, you will have the ability to request testers. Your Regional Account Manager will confirm the availability of the tester after your order gets approved in the system.