Return Policy

All returns must have prior approval from sales representative.

If approved, please note the following:

  • You must receive an RMA from customer service
  • Product must be in salable condition in original packaging
  • No price tags or stickers on packaging
  • Product must be packed and received in salable condition within 2 weeks of RMA date
  • Credit will be generated once products have been inspected and received into inventory.
  • Subject to 10% restocking fee
  • Return shipping paid by customer. RMA #on box(es).
  • EC Scott Group
    850 Clark Drive
    ATTN: Returns
    Budd Lake, NJ 07828
    RMA #________

Please note that EC Scott Group's return policy supersedes any previous return policy a customer may have had directly with a supplier.


Shortages/Damages

In the event your receive product that has been damaged in shipping, please do as follows:

  • Contact customer service within 10 days of receipt.
  • Photos of the shipping box, as well as damaged product must be submitted.
  • An RMA and return label will be provided to you.
  • Damaged product must be returned to the warehouse within 2 weeks for credit.

If you use your own carrier for shipping, EC Scott Group is not responsible for any damages once the product leaves our warehouse.


Brand Approvals

EC Scott Group prides itself on offering a portfolio of best-in-class brands across the beauty category. Manufacturer approval is required before purchasing most of our fragrance and beauty brands. Please contact your regional account manager with questions regarding specific brand approval procedures.


Minimum Advertised Pricing Policy
Brick-and-Mortar and Online Retailers

EC Scott Group would like to reinforce that all retailers respect the Manufacturer Suggested Retail Pricing established by each manufacturer. This applies to both brick 'n' mortar stores as well as associated websites of retailers and resellers of any of the brands that we represent. All locations of a parent retailer as well as accounts that sell product beyond their retail or associated website locations must follow these pricing policies.

Per our agreement with and direction from our Manufacturing Partners, EC Scott Group reserves the right to suspend distribution or limit quantity offered of any brand to any retailer that offers and advertises any product(s) below the MSRP.


Beauty Tester Policies

Tester policies may be subject to change. Limited and separate tester SKU's vary per brand. Please contact your EC Scott Group representative to discuss further.


AHAVA

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's do exist.

bliss

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's do exist.

Clarins

  • 10 free per month for full/limited doors.
  • 5 free items for Sun only accounts.
  • The customer must place an order for the month in order to receive free testers.
  • Designated UPC's exist.
  • Must use collateral form

Claus Porto

  • Opening order testers are free of charge.
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months.

EVE LOM

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's do exist.

Fekkai

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 50% off, but only 1 time per item every 6 months.
  • Designated UPC's exist.

Grande Cosmetics

  • Testers free with purchase of a prepack.
  • Additional testers may be purchased for 60% off.
  • Designated UPC's exist.

Korres

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 50% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's exist.

Lab Series

  • No free testers available.
  • Select testers may be purchased at 50% off, but only 1 time per item, per quarter.
  • UPC's same as retail UPC's.

LAVANILA

  • 1 free per tester SKU every 6 months — must carry product in store (excluding Deodorants).
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months (any product ok).
  • Designated & Limited tester UPC's exist.

Lipstick Queen

  • 1 Free tester with purchase of 6 of the new launch item
  • 1 tester may be purchased per SKU every 6 months — must carry product in store.
  • Designated UPC's exist.

Living Proof

  • 1 free per SKU every 6 months — must carry product in store.
  • Limited testers available.
  • UPC's same as retail UPC's.
  • An additional tester may be purchased at 50% off, but only 1 time per item every 6 months.

Patchology

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's do exist.

Perfect Formula

  • Opening order testers are free of charge.
  • An additional tester may be purchased at 65% off, but only 1 time per item every 6 months.

Peter Thomas Roth

  • Opening order testers are free of charge.
  • 1 free tester per sku every quarter, must carry product in store.
  • Additional tester may be purchased at 55% off per item every 6 months.

philosophy

  • 1 free per SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months.
  • Designated and Limited UPC's exist, new launch testers are the same UPC as retail.

REN

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's do exist.

SK-II

  • 1 Tester per quarter for free when you buy 9 of that item.
  • Additional testers can be purchased for 60% off (subject to review)

smashbox

  • DIF 5% of net sales each quarter.

ST. TROPEZ

  • 1 free per SKU every 6 months — must carry product in store. (limited products offered for free)
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months.
  • UPC's would be same as retails.

StriVectin

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's exist.

The Art of Shaving

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months.
  • Designated and Limited UPCs exist, new launch testers same UPC as retail.

VIOlife

  • No free testers available.
  • May purchase at 55% off, but only 1 time per item every 6 months.

Fragrance Tester Policies

A limited assortment of fragrance testers are available. Contact your EC Scott Group Sales Representative for more details.


If you have any questions regarding EC Scott Group policies, please contact your Regional Account Manager, call our toll free number (877-812-4151) or email This email address is being protected from spambots. You need JavaScript enabled to view it.