Return Policy

EC Scott Group is committed to providing the best service possible to our valued retail partners. No returns will be accepted unless authorized by EC Scott Group. We will only accept returns for product which was sold by EC Scott Group.

All returns will incur a mandatory 10% restocking fee.

Please note that EC Scott Group’s return policy supersedes any previous return policy a customer may have had directly with a supplier.


Shortages/Damages

In the rare case you receive a short shipment, or damaged or expired product, please reach out to your account manager who will kindly help swap out this merchandise, or credit your account.

  • All shortages and/or damages MUST be reported to your account representative within ten days of receipt.
  • For damage claims, pictures are required.
  • For expiration date claims, accounts must notify EC Scott Group within 10 days of receiving. We will take back product that has an expiration date of < 6 months of the receiving date, and ship you new product.

Brand Approvals

EC Scott Group prides itself on offering a portfolio of best-in-class brands across the beauty category. Manufacturer approval is required before purchasing most of our fragrance and beauty brands. Please contact your regional account manager with questions regarding specific brand approval procedures.


Minimum Advertised Pricing Policy
Brick-and-Mortar and Online Retailers

EC Scott Group would like to reinforce that all retailers respect the Manufacturer Suggested Retail Pricing established by each manufacturer. This applies to both brick ‘n’ mortar stores as well as associated websites of retailers and resellers of any of the brands that we represent. All locations of a parent retailer as well as accounts that sell product beyond their retail or associated website locations must follow these pricing policies.

Per our agreement with and direction from our Manufacturing Partners, EC Scott Group reserves the right to suspend distribution or limit quantity offered of any brand to any retailer that offers and advertises any product(s) below the MSRP.


Beauty Tester Policies

Tester policies may be subject to change. Limited and separate tester SKU's vary per brand. Please contact your EC Scott Group representative to discuss further.


AHAVA

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's do exist.

B+D

  • No testers.

bkr

  • No testers.

bliss

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's do exist.

Clarins

  • 10 free per month for full/limited doors.
  • 5 free items for Sun only accounts.
  • The customer must place an order for the month in order to receive free testers.
  • Designated UPC's exist.
  • Must use collateral form

Claus Porto

  • Opening order testers are free of charge.
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months.

EVE LOM

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's do exist.

Fekkai

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 50% off, but only 1 time per item every 6 months.
  • Designated UPC's exist.

Freeze

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's exist.

Lab Series

  • No free testers available.
  • Select testers may be purchased at 50% off, but only 1 time per item, per quarter.
  • UPC's same as retail UPC's.

LAVANILA

  • 1 free per tester SKU every 6 months — must carry product in store (excluding Deodorants).
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months (any product ok).
  • Designated & Limited tester UPC's exist.

Lipstick Queen

  • 1 may be purchased per SKU every 6 months — must carry product in store.
  • Designated UPC's exist.

Living Proof

  • 1 free per SKU every 6 months — must carry product in store.
  • Limited testers available.
  • UPC's same as retail UPC's.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months.

Miracle Skin Transformer

  • 1 free per SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months.
  • Designated UPC's exist.

Modern Luxuri

  • No testers.

Patchology

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's do exist.

Perfect Formula

  • Opening order testers are free of charge.
  • An additional tester may be purchased at 65% off, but only 1 time per item every 6 months.

philosophy

  • 1 free per SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months.
  • Designated and Limited UPC's exist.

REN

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's do exist.

SK-II

  • Testers are by allocation only.

smashbox

  • DIF 5% of net sales each quarter.

ST. TROPEZ

  • 1 free per SKU every 6 months — must carry product in store. (limited products offered for free)
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months.
  • UPC's would be same as retails.

StriVectin

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 60% off, but only 1 time per item every 6 months (any product ok).
  • Designated UPC's exist.

The Art of Shaving

  • 1 free per tester SKU every 6 months — must carry product in store.
  • An additional tester may be purchased at 55% off, but only 1 time per item every 6 months.
  • Designated UPC's exist.

VIOlife

  • No free testers available.
  • May purchase at 55% off, but only 1 time per item every 6 months.

Fragrance Tester Policies

A limited assortment of fragrance testers are available. Contact your EC Scott Group Sales Representative for more details.

If you have any questions regarding EC Scott Group policies, please contact your Regional Account Manager, call our toll free number (877-812-4151) or email This email address is being protected from spambots. You need JavaScript enabled to view it.